Non Warranty Returns:
Buyers have a right to return any undamaged and unused battery, conversion kit, and its contents within 4 days of delivery for a full refund, unscratched, clean in the original package, and resellable condition. Beyond 4 days a 10% restocking fee will be applied. Shipping charges are non-refundable. The shipping fee will be deducted from the total refund if the return label is provided by eBikeling. Return shipping insurance is the responsibility of the buyer. A conversion kit that has been used more than 5 miles is considered used and not eligible for a full refund. Any product with user-caused damage is not eligible for a return, refund, or trade-in.
Warranty issues:
Contact eBikeling for warranty or replacement returns. Conversion kits, components, and batteries are warrantied for 3 months from the time of delivery. Return costs for warranty issues are to be covered by ebikeling. The item must be returned to the eBikeling warehouse within 4 weeks after the return approval.
In case the returning package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.
Refunds are processed within 3-5 business days of receipt of the returned merchandise. A partial refund shall be issued accordingly.
Replacements
If the item is defective, then replacements can also be requested. Return costs are to be covered by ebikeling. Please contact us within the appropriate time frame. We will ship the replacement(s) once we receive the defective unit back.
Customers outside the US
International Return costs are to be covered by the buyer.
Contact Us
If you have any questions on how to return your item to ebikeling, feel free to contact us.
