Non Warranty Returns:
Buyers have a right to return any unused product within the 4 days of delivery for a refund. Returned item must be unscratched, clean in the original package, and resellable condition. Beyond 4 days a restocking fee will be applied, the amount of the restocking fee will be decided by eBikeling after the inspection of returned product. Shipping charges are non-refundable. The shipping fee will be deducted from the total refund if the return label is provided by eBikeling. Return shipping insurance is the responsibility of the buyer. A used item is not eligible for a return. Any product with user-caused damage is not eligible for a return, refund, or trade-in.
Warranty issues:
Contact eBikeling for warranty or replacement returns. Conversion kits and batteries are covered under 1 year warranty, the rest of the product sold on ebikeling.com are covered under 3-month warranty from the time of delivery. The item must be returned to the eBikeling warehouse within the next 2 weeks after the approval of return.
In case the returning package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.
Refunds are processed within 3-5 business days of receipt of the returned merchandise. A partial refund shall be issued accordingly.
Replacements
If the item is defective due to manufacturing, then replacements can also be requested. Return costs for DOA items are covered by eBikeling. DOA items must be reported to eBikeling within ten (10) days upon the delivery date of purchase. eBikeling will repair or replace the defective item after the defective claimed unit inspected.
Customers outside the US
All international shipping costs are to be covered by the buyer regardless of their warranty status.
