Warranty, Returns & Replacements
If the returning package doesn't include all the accessories and parts it was shipped with, the cost of the missing parts will be deducted from the total product price and can only warrant a partial refund.
eBikeling carries the right to charge a restocking fee from returned products, the amount to be deducted will be decided by eBikeling.
Refunds are processed within 3-5 business days of receipt of the returned merchandise. A partial refund shall be issued accordingly.
Warranty only applies to the original owner (non-transferable).
Lifetime technical support. Reach out to firstname.lastname@example.org for help from our team of experts.
eBikeling holds the right to blacklist a customer from future purchases and from receiving customer service.
REPLACEMENTS & RETURNS
The warranty does not cover Do-It-Yourself modifications, everyday wear, and damage due to gross negligence or abuse. If a product is opened, the warranty will be voided on the opened product.
The customer is required to send the entire conversion kit back to eBikeling to inspect any motor-related replacement requests.
The items must be returned to eBikeling within two weeks after the return approval. The customer is responsible to reach eBikeling within a week of the delivery date if there is a missing part in their order.
After the inspection, if a product does not meet our high-quality standards, eBikeling will issue a replacement component or fix the original at no additional cost.
If the inspection result indicates that the issue is caused by the customer, eBikeling will notify the customer with the cost of the repair/replacement.
eBikeling will send replacement components only after receiving the returned parts and completing the inspection to determine the cause of any problems. eBikeling is not responsible for the return shipping to us.
Unauthorized returns are the liability of the customer. eBikeling will not provide support, refund, replacement, and/or prepaid return label for unauthorized returns. Please contact us via email@example.com before taking any return, replacement, or support action on your eBikeling item.
In the event that a shipment is returned to us as undeliverable or refused, a 20% fee will be applicable to cover processing and restocking costs. Prior to initiating a Return to Sender, customers are required to reach out to eBikeling's customer service and obtain approval. Please contact us to facilitate the return process and receive proper authorization. We appreciate your cooperation in ensuring a smooth shipping experience.UNUSED ITEM:
Any unused item (no damage to the surface finish, aesthetics, or appearance) return claims will require pictures of the rim, hub motor plate (both sides), and axle nuts (both sides). Returns of undamaged conversion kits may be issued full refunds, less a 15% restocking fee.
REFUSED / RETURNED THE SENDER ORDERS:
We are unable to provide a full refund for orders that are marked as "Refused" or "Returned to Sender", including cases when customers refuse the delivery or are unable to pick up their orders held by the courier. These orders are not guaranteed to reach our warehouses and are therefore eligible for a refund less up to 50% restocking fee. Original shipping fees are non-refundable.
DEAD ON ARRIVAL (DEO)/DEFECTIVE:
DOA/Defective items must be reported to eBikeling (firstname.lastname@example.org) within ten (10) days upon the delivery date of purchase. eBikeling will send a return label to the customer. eBikeling will test "dead on arrival" or "defective" items upon arrival. If returned items are defective as stated by the customer, eBikeling will send a replacement at no additional cost.
If a returned item is damaged due to misuse, the customer will have two choices;
- eBikeling may send the item back to the customer at their cost, including the return shipping cost.
- eBikeling will notify the customer with the cost of the repair/replacement.
A PayPal invoice will be sent to the customer in both situations.
BIKE PERFORMANCE DISCLAIMER
The range and top speed on conversion kits are estimates (not guarantees) of expected performance. The performance will vary depending on rider weight, cargo weight, rider/cargo shape (contribute to drag), terrain, tire pressure, brake adjustment, throttle versus PAS usage, pedal power, battery charge level, and ambient temperature, and wind conditions. Under certain conditions, it is possible to get ranges and top speeds different from the listed estimates.CUSTOMERS OUTSIDE THE US
All return costs are to be covered by the buyer.OUT OF WARRANTY & WARRANTY EXCLUSIONS:
eBikeling products with warranty exclusions/expirations may be eligible for repair at our location for specific occasions. The repair services are limited to replacing the damaged motor cable, rim, and spokes.RETURN ADDRESS:
Please mail your package in a traceable method to the address below. Include a note with your name, and your order number, and describe your situation and request.
Technical Support Team
5658 W Fillmore St
Chicago, IL 60644