Contact eBikeling for warranty, returns or replacements. Conversion kits, components, and batteries are warrantied between 3 Months and 1 Year from the time of delivery. Please see the detailed warranty duration for specific parts down below. Return costs for warranty issues are to be covered by eBikeling. The item must be returned to eBikeling warehouse within 4 weeks after the return approval.
In case the returning package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.
Refunds are processed within 3-5 business days of receipt of the returned merchandise. A partial refund shall be issued accordingly.
All Hub Motors - 1 Year Warranty
Lithium Batteries - 1 Year Warranty
Controller, LCD Display, Cables, Parts and Accessories - 3 Months Warranty
All eBikeling Lithium Batteries are warranted for 1 year from the date of purchase. The battery will be deemed defective and will be warrantied if it fails to deliver 70 % of nominal capacity within 1 year of purchase when following full charge with an approved battery charger. Due to regulatory requirements sometimes the Batteries are shipped separately from the conversion kit. Precautions must be taken to ensure the battery is not exposed to severe weather conditions. Exposure to very wet, hot or cold conditions may void the warranty. We advise our customers of the dangers of a battery exposed to severe conditions of use.
Refurbished and Clearance Warranty
Warranty does not cover or apply to refurbished and clearance parts unless the (item is dead on arrival) buyer has proven the item to be defective. Defective refurbished and clearance parts will be replaced with costs covered by eBikeling.
WHAT IS NOT COVERED UNDER WARRANTY?
Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure, and/or loss caused by accident, misuse, neglect, abuse, and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, acrobatics, trick riding or other similar activities, or use in any other manner for which such products were not specifically designed.
Warranty does not cover any damages, failure and/or loss caused by connecting the wrong battery type. Connecting a battery larger than voltage shown below can damage the controller, wires and/or connectors. Please see the battery compatibility of eBikeling controllers down below.
22A controllers: Compatible with 36v, 48v batteries
30A controllers: Compatible with 36v, 48v, 52v batteries
35A controllers: Compatible with 36v, 48v, 52v batteries
60A controllers: Compatible with 36v, 48v, 52v, 60v, 72v batteries
Warranty does not cover any damages and/or loss caused by spinning out the axles inside your dropouts. If your dropouts are not correctly suited to fit the axle then you should not install the kit on such forks. It is important to understand the high torque involved at the dropouts and make sure everything is installed correctly. eBikeling provides Torque Arm inside the conversion kits.
Warranty does not cover any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. eBikeling will not be liable and/or responsible for any damage, failure, or loss caused by any unauthorized service or use of unauthorized parts.
Buyers have a right to return any undamaged and unused battery, conversion kit and it’s contents within 4 days of delivery for a full refund, unscratched, clean in the original package. Beyond 4 days a 10% restocking fee will be applied. Shipping charges are non-refundable. Shipping fee will be deducted from total refund if the return label is provided by eBikeling. Return shipping insurance is the responsibility of the buyer. A conversion kit which has been used more than 5 miles is considered used and not eligible for a full refund. Any product with a user caused damage is not eligible for a return, refund or trade in.
If the item is defective, then replacements can also be requested. Return costs are to be covered by ebikeling. Please contact us within the appropriate time frame. We will ship the replacement(s) once we receive the defective unit back.
Bike Performance Disclaimer
The range and top speed on conversion kits are estimates (not guarantees) of expected performance. The performance will vary depending on rider weight, cargo weight, rider/cargo shape (contribute to drag), terrain, tire pressure, brake adjustment, throttle vs PAS usage, pedal power, battery charge level, ambient temperature and wind conditions. Under certain conditions it is possible to get ranges and top speeds that are different from the listed estimates.
Direct to Consumer Model
eBikeling is strictly a direct to consumer business. Any other entity attempting to sell or distribute eBikeling products is unauthorized. If you purchase your bike or conversion kit through a third party reseller you will not be covered under warranty since warranty only applies to the original purchaser.
At eBikeling, we pride ourselves on our exceptional customer support. We always strive to do our best to treat our customers with fairness, patience and respect in every interaction. We kindly ask our customers to do the same with all members of our staff.
eBikeling reserves the right to refuse service, or to sell our products, to any customer who becomes belligerent, rude, or disrespectful. This can include but may not be limited to: suspension of warranty, issuance of refund, and/or termination of accounts/orders.
Customers Outside the US
International Return costs are to be covered by the buyer.
Due to change in warranty policy, products purchased prior to March 2021 are no longer warrantied. Any purchased product beyond March 2021 is effective under current policies of warranty.
If you have any questions on how to return your item to;
5658 W Fillmore St Chicago, IL 60644
+1 (708) 356-3979