This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from ebikeling.com.


PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We do not share your Personal Information with third parties. However, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

Finally, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at seo@ebikeling.com or by mail using the details provided below:

Thank you for visiting and shopping at ebikeling.com. Following are the terms and condition that constitute our Shipping Policy.

All orders are processed within 1 business day. We offer free shipping, to Lower-48 states, on all orders over $50. Regardless of order total, shipping to Hawaii, Alaska, APO, FPO, and Puerto Rico shall be the responsibility of the buyer. Orders are shipped via USPS and FedEx. Express services are available at checkout.

Once your order has been shipped, you will receive an email informing you of your package(s) being shipped along with a tracking number.

A signature is requested for any order total exceeding $100. If you wish, please contact us prior to your purchase to request removal of a signature upon delivery. In the event of a failed delivery, your package(s) will either be rescheduled the next day or be transferred to a local USPS/FedEx office. Pickup will be available for the following 5 business days.

We only ship to confirmed addresses provided by PayPal. Please make sure your address in PayPal matches the address you would like us to deliver.
Address changes must be confirmed by our customer service.

INTERNATIONAL SHIPMENTS
If you use USPS please be informed that USPS has neither tracking nor insurance for your package(s) outside of the United States.
Buyers are responsible for shipping costs and for duties of their countries.
We do not offer warranty for international shipments.

Warranty, Returns & Replacements

Non Warranty Returns:

Buyers have a right to return any undamaged and unused battery, conversion kit and it’s contents within 4 days of delivery for a full refund, unscratched, clean in the original package and resell-able condition. Beyond 4 days a 10% restocking fee will be applied. Shipping charges are non-refundable. Shipping fee will be deducted from total refund if the return label is provided by eBikeling. Return shipping insurance is the responsibility of the buyer. A conversion kit which has been used more than 5 miles is considered used and not eligible for a full refund. Any product with user caused damage is not eligible for a return, refund or trade in.

Warranty issues:

Contact eBikeling for warranty or replacement returns. Conversion kits, components, and batteries are warrantied for 3 months from the time of delivery. Return costs for warranty issues are to be covered by ebikeling. The item must be returned to eBikeling warehouse within 4 weeks after the return approval. 

In case the returning package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.

Refunds are processed within 3-5 business days of receipt of the returned merchandise. A partial refund shall be issued accordingly. 

Replacements

If the item is defective, then replacements can also be requested. Return costs are to be covered by ebikeling. Please contact us within the appropriate time frame. We will ship the replacement(s) once we receive the defective unit back.


Customers outside the US

International Return costs are to be covered by the buyer.


Contact Us

If you have any questions on how to return your item to ebikeling, feel free to contact us. 

Ebikeling Store
5658 W Fillmore St, Chicago, IL 60644, United States