Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from ebikeling.com.

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We do not share your Personal Information with third parties. However, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

Finally, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at seo@ebikeling.com or by mail using the details provided below:

Shipping Policy

Thank you for visiting and shopping at ebikeling.com. Following are the terms and condition that constitute our Shipping Policy.

All orders are processed within 1 business day. We offer free shipping, to Lower-48 states, on all orders over $50. Regardless of order total, shipping to Hawaii, Alaska, APO, FPO, and Puerto Rico shall be the responsibility of the buyer. Orders are shipped via USPS and FedEx. Express services are available at checkout.

Once your order has been shipped, you will receive an email informing you of your package(s) being shipped along with a tracking number.

A signature is requested for any order total exceeding $100. If you wish, please contact us prior to your purchase to request removal of a signature upon delivery. In the event of a failed delivery, your package(s) will either be rescheduled the next day or be transferred to a local USPS/FedEx office. Pickup will be available for the following 5 business days.

We only ship to confirmed addresses provided by PayPal. Please make sure your address in PayPal matches the address you would like us to deliver.
Address changes must be confirmed by our customer service.

INTERNATIONAL SHIPMENTS
If you use USPS please be informed that USPS has neither tracking nor insurance for your package(s) outside of the United States.
Buyers are responsible for shipping costs and for duties of their countries.
We do not offer warranty for international shipments.

POLICY CHANGE

Due to a change in warranty policy, products purchased before March 1st, 2021, are applied to our previous warranty policy, which is three months from the date of purchase. Any purchased product on March 1st and beyond 2021 is effective under current policies of warranty.

WARRANTY POLICY

For all returns or warranty claims, please contact support@ebikeling.com.

eBikeling offers a 1-year warranty on brand new hub motors and batteries. All other components and refurbished conversion kits are under a 3-month warranty.

Customer pays return shipping on warrantied component inspections. We recommend using a local shipping service like FedEx office or the UPS Store for all return shipping.

If the returning package doesn't include all the accessories and parts it was shipped with, the cost of the missing parts will be deducted from the total product price and can only warrant a partial refund.

Refunds are processed within 3-5 business days of receipt of the returned merchandise. A partial refund shall be issued accordingly. 

Warranty only applies to the original owner (non-transferable).

Lifetime technical support. Reach out to support@ebikeling.com for help from our team of experts. 

REPLACEMENTS & RETURNS 

The warranty does not cover Do-It-Yourself modifications, everyday wear, and damage due to gross negligence or abuse.

The customer is required to send the entire conversion kit back to eBikeling to inspect any motor-related replacement requests.

The items must be returned to eBikeling within two weeks after the return approval.

After the inspection, if a product does not meet our high-quality standards, eBikeling will issue a replacement component or fix the original at no additional cost.

If the inspection result indicates that the issue is caused by the customer, eBikeling will notify the customer with the cost of the repair/replacement.

eBikeling will send replacement components only after receiving the returned parts and completing the inspection to determine the cause of any problems. eBikeling is not responsible for the return shipping to us.

UNUSED ITEM:

Any unused item (no damage to the surface finish, aesthetics, or appearance) return claims will require pictures of the rim, hub motor plate (both sides), and axle nuts (both sides). Returns of undamaged conversion kits may be issued full refunds, less a 15% restocking fee.

DEAD ON ARRIVAL/DEFECTIVE:

eBikeling will send a return label to the customer. eBikeling will test "dead on arrival" or "defective" items upon arrival. If returned items are defective as stated by the customer, eBikeling will send a replacement at no additional cost.

If a returned item is damaged due to misuse, the customer will have two choices;

1. eBikeling may send the item back to the customer at their cost, including the return shipping cost.
2. eBikeling will notify the customer with the cost of the repair/replacement.

A PayPal invoice will be sent to the customer in both situations.

BIKE PERFORMANCE DISCLAIMER

The range and top speed on conversion kits are estimates (not guarantees) of expected performance. The performance will vary depending on rider weight, cargo weight, rider/cargo shape (contribute to drag), terrain, tire pressure, brake adjustment, throttle versus PAS usage, pedal power, battery charge level, ambient temperature, and wind conditions. Under certain conditions, it is possible to get ranges and top speeds different from the listed estimates.  

CUSTOMERS OUTSIDE THE US

All return costs are to be covered by the buyer.

OUT OF WARRANTY & WARRANTY EXCLUSIONS:

eBikeling products with warranty exclusions/expirations may be eligible for repair at our location for specific occasions. The repair services are limited to replacing the damaged motor cable, rim, and spokes.

RETURN ADDRESS:

Please mail your package in a traceable method to the address below. Include a note with your name, your order number, and describe your situation and request.

eBikeling 

Technical Support Team

5658 W Fillmore St

Chicago, IL 60644