Thank you for shopping at www.ebikeling.com
We guarantee all products to arrive and function exactly as described.
If you are not entirely satisfied with your purchase, we’re here to help.
We offer a 3-Month warranty on our motors and controllers and a 30-Day warranty for any remaining accessories.
Returns
To be eligible for a return, all items being returned must be in their original packaging and accompanied by any instruction manuals, accessories, and other paperwork with prior authorization. RMA is required for all returns
Buyers have 30 calendar days to return any product starting from date of delivery (confirmed by the carrier)
Buyer is responsible for any return shipping costs with insurance, unless it is a warranty issue.
Packages damaged by carrier must be reported to us within 3 days of the delivery date. This is to insure that we can file a claim with the carrier when applicable. Please send an email describing the damage and attach pictures of the part and the packaging for our inspection.
Replacements
If the item is defective, then replacements can also be requested. Return costs are to be covered by ebikeling. Please contact us within the appropriate time frame. We will ship the replacement(s) once we receive the defective unit back.
Refunds
Buyers will be charged 20% restocking fee for any returned item unless it is a warranty issue (waived on exchanges).
Additionally, there is a charge for the return label cost which will be added onto the restocking fee. A partial refund shall be issued accordingly.
All units are inspected for signs of installation upon our receipt of them. (Note: Units that have physical evidence of being installed/used may receive a 50% refund at our discretion. The decision is made based on our assessment of the part/unit and whether it can be resold as "used")
Shipping
Buyer is responsible for any return shipping costs with insurance, unless it is a warranty issue.
Shipping costs are non-refundable.
Contact Us
If you have any questions on how to return your item to ebikeling, feel free to contact us. More information can be found here
