Warranty, Returns & Replacements

Due to a change in warranty policy, products purchased before March 1st, 2021, are applied to our previous warranty policy, which is three months from the date of purchase. Any purchased product on March 1st and beyond 2021 is effective under current policies of warranty.

Technical Issues

00: No Error (IDLE MODE)
02: Brakes. Make sure the brakes are not engaged. Check power cut-off sensors inside of the levers carefully. Make sure that the connectors are seated properly.
03: Pedal Assist System (PAS) error. This means that the system can’t receive a signal from the PAS. Check the PAS sensor connector carefully. Make sure the sensor is not damaged.
04: 6KM/H Walk Mode Problem
05: Real-Time cruising
06: Battery undervoltage. Check input voltage (P03). Input and battery voltages should be the same. In some cases, it may refer to defective battery cells that are not able to provide actual voltage. You can test it setting P03 to lower voltages such as 24V

Go to the settings panel on your SW900 or S830 LCD Display, check voltage (P03) if it's set correctly. Usually happens when the voltage of your battery and the one set on your LCD Display do not match. Also, check your battery voltage with a voltmeter.

07: Motor problem (Mostly happens due to loose connection, bent pins in the connectors, or a bad controller). Pushing the connectors harder or fixing the bent pins can solve the issue.

Disconnect all the wires connected to the CONTROLLER (not LCD or LED display) and the hub motor including the harness cable. Check the pins inside of those connectors and make sure that there is no bent pin that may cause a loose connection. We recommend using a flashlight to check the pins. Also, make sure that there is no broken wire. Reconnect all the connectors pushing firmly (Push them as hard as possible).

08: Throttle problem (This may also appear when battery and input voltages do not match).
09: Controller problem. (Mostly happens due to loose connection, bent pins in the connectors, or a bad controller). Pushing the connectors harder or fixing the bent pins can solve the issue.
10: Communication Receiving problem (Check hall sensor wires. Make sure that the connectors have a positive connection. Push connectors harder to seat them properly).
11: Communication Sending problem (Check hall sensor wires. Make sure that the connectors have a positive connection. Push connectors harder to seat them properly).
12: BMS Communication problem.
13: Headlight problem.

Compatibility

eBikeling conversion kits are compatible with every bike that meets the required

Wheel size*
Dropout angle
Axle length

These values can be found in the product descriptions of each kit and may differ from one kit to another. You can find wheel and tire sizes on your tire sidewall indicated as 26”x2.125”, 700Cx28C, etc.

Missing Parts

Please check styrofoams inside of the box carefully. They must be on one of the foams.

Specifications about eBikeling Electric Bikes

Depends on many factors, including the weight you move on a bike, weather conditions, pedal power you provide, your speed (higher speed requires more power which will reduce the range), type of surface (riding conditions) and so on. But the typical range of an electric bike conversion kit on a single battery charge is 20-40 miles depending on the kit type and the battery.

Informations about Parts

- Hub motor
- Controller
- **

Shipping

If you are outside the United States, we recommend purchasing through eBay’s global shipping program.

Here is eBay store:
http://www.ebay.com/usr/ebikeling