There is error code 7 on the LCD screen:

Disconnect all the wires connected to the CONTROLLER (not LCD or LED display) and the hub motor including the harness cable. Check the pins inside of those connectors and make sure that there is no bent pin that may cause a loose connection. We recommend using a flashlight to check the pins. Also, make sure that there is no broken wire. Reconnect all the connectors pushing firmly (Push them as hard as possible). 

 

The wheel does not spin when the throttle is applied:

Kindly check all the connections carefully. Make sure that the throttle is connected to the right connector (the yellow connector on the harness cable, not the one on the controller). 

Disconnect all the wires connected to the CONTROLLER (not LCD or LED display) and the hub motor including the harness cable. Check the pins inside of those connectors and make sure that there is no bent pin that may cause a loose connection. Reconnect all the connectors pushing firmly (Push as hard as possible). 

If you have an LCD display (SW900 or S830), make sure that you have the following parameters set on the settings panel:

P07 - 46 for Direct Drive (1200w or higher) motors and 100 for Geared (500w) motors.

P08 - 99

P09 - 0

P10 - 2

 

Pedal Assist System (PAS) does not work:

Make sure that the PAS sensor cable is connected to the orange connector on the controller and the gap between the sensor and the magnetic rotor is less than half an Inch. 

Try pedaling backwards to see if it engages the hub motor or not.

The rotor might be installed in the wrong direction.

If you have an LCD display (SW900 or S830), make sure that you have the following 

parameters set on the settings panel:

P07 - 46 for Direct Drive (1200w or higher) motors and 100 for Geared (500w) motors.

P08 - 99

P09 - 0

P10 - 2

P11 - 1

P12 - 2

P13 - 8 (as default), but you can try 12 in case it does not work.

 

The battery is connected but the kit has no power:

Make sure that the LED or LCD display is connected properly.

If you have an LCD display (SW900 or S830) hold the “M” button pressed for 5-6 seconds to turn the kit on and off. 

Check the battery connection carefully, make sure it has a positive connection.

Check if the battery has an on-off switch on it and make sure it’s switched on.

Reconnect the harness cable (the cable that splits into 4 connectors) pushing firmly.

 

What size battery can I use together with my kit?

1200w and 1500w kits are compatible with both 48v and 52v batteries. We recommend using batteries with 20 or higher Ah.
500w kits are compatible with 36v batteries.
PS: The controller comes with an SY60 male type battery connector (Compatible with XT60 connectors). 

 

Can I use a 48v battery with 500w (36v) conversion kits?

Technically, yes, you can use a 48v battery with 500w kits as long as you have an LCD display to adjust the input voltage manually and the controller remains the same (22A).
However, we recommend using 36v batteries with 500w kits to avoid possible motor and controller issues.

 

How do I set LCD display parameters?

Kindly check the article below:

https://ebikeling.com/blogs/news/how-to-set-sw900-lcd-display-parameters

 

I did not receive brake levers:

Please check Styrofoams inside of the box carefully. They must be on one of the foams.

 

What size battery do you recommend for my kit?

1200w and 1500w kits are compatible with both 48v and 52v batteries. We recommend using batteries with 20 or higher Ah.
500w kits are compatible with 36v batteries.
PS: The controller comes with an SY60 (Compatible with XT60 connectors) male type battery connector. 

 

What does 700C stand for?

700C is a wheel size. It has the same diameter as 29” wheels.

 

Do you offer a discount for bulk purchases?

Kindly contact us through info@ebikeling.com 

 

Do you ship to X country?

We recommend purchasing our products through eBay’s global shipping program as they offer the most competitive shipping prices. Our eBay account is: http://www.ebay.com/usr/ebikeling

 

What battery connector does the controller have?

It is an SY60 male type connector (Compatible with XT60 connectors).

 

I have an X bike, which kit is compatible with my bike?

Kindly check the minimum dropout and axle length requirements in the product description. The kit will fit as long as your bike meets those requirements.

 

Are conversion kits compatible with disk brakes?

Yes, all the hub motors we carry are disk brake compatible.

 

Do I have to use brake levers?

No, brake levers and PAS (Pedal Assist System) are optional.

 

 

What tire sizes are compatible with the wheel?

26” wheels are compatible with 1.75", 1.95", 2.125" tires.

700C wheels are compatible with 28C, 32C, and 35C tires.

 

I did not receive a controller bag:

No bag is included in the kit, unfortunately. Conversion kits come with the parts mentioned in the product description. 

 

There is no battery in the kit:

No battery is included in the kit as mentioned in the product description.

 

I did not receive my LCD display.

Please check your order details and make sure that you ordered a kit with an LCD 

display. It should be mentioned in the brackets. 

The main image on the product pages with all the parts does not mean that everything you see on the photo is included in the kit. It shows the options we offer. You should choose the right combination from the options offered depending on your bike type and expectations.

 

Do you require a signature for a package delivery?

We require an adult signature at delivery for orders over $100. So, all the e-bike conversion kit orders will require a signature at delivery by default.

As we all know, there is a reality that so many packages are stolen off front porches daily and this makes us require a signature as a proof of delivery to make sure you receive the product you ordered safe and sound. Sometimes it may cause some inconvenience, of course but on the other hand it assures the safety of delivery. We do not want someone else enjoy the e-bike you paid for.

 

What is the range of an electric bike conversion kit?

Depends on many factors, including the weight you move on a bike, weather conditions, pedal power you provide, your speed (higher speed requires more power which will reduce the range), type of surface (riding conditions) and so on. But typical range of an electric bike conversion kits on a single battery charge is 20-40 miles depending the kit type and the battery.

 

Do your conversion kits have Regenerative braking?

No, it’s rare in electric bikes and unfortunately we are not among those rare suppliers, at least for now. We have chosen to trust critics who claim that it does not worth extra cost as the efficiency gains are minimal.

 

What is Pedal-Assist?

Pedal Assist is a driving/ riding mode that the battery power is provided only when you are pedaling, which means you will get more range when it’s compared to the throttle mode. The level of power assistance you get from your battery while you are pedaling depends on the PAS level you set. Stick with eco mode for higher ranges.

 

 

Do I have to use the Pedal Assist System?

No, brake levers and PAS (Pedal Assist System) are optional.

 

 

How do I install PAS?

Pedal assist system uses a magnetic sensor and a magnetic ring to sense how fast rider is pedaling. This information is then processed by the controller and depending on the chosen assist level, motor will apply additional power to wheel. Installation starts by taking left pedal off the hub. You should now see the lock ring holding pedal hub inside bicycles frame. Take this ring off, install the sensor then tighten ring back on the hub and on the sensor ring. Now magnetic ring is pushed on the hub paying attention to the arrows. Put the pedal back and tighten with a ratchet to specs. PAS wire must go the right!

 

Can an electric bike be ridden without the electric assistance?

Yes, you can ride an electric bike like a regular one when power is off or the battery dies.

 

Will rain or temperature affect my electric bike conversion kit?

We do not recommend using them under a heavy rain as you may experience a short circuit. On the other hand, battery works at best in a sunny day and it will affect your range accordingly.

 

Do you provide replacement parts?

Yes, we do!

 

Can a built-in controller be replaced or repaired later on?

Yes, it can be replaced when needed.

 

What is torque arm?

Please read the article:

https://ebikeling.com/blogs/news/what-s-a-torque-arm-do-you-need-it

 

There is an error code 06 on the screen, what should I do?

Go to the settings panel on your SW900 or S830 LCD Display, check voltage (P03) if it's set correctly. Usually happens when the voltage of your battery and the one set on your LCD Display do not match. Also, check your battery voltage with a voltmeter.

 

The battery is connected, LED lights are on but the wheel does nothing when I throttle.

There might be several reasons.

* Check e-brake levers, make sure they are not damaged or engaged. If engaged, the system will not let the motor or throttle to operate.

* Check throttle connectors if there is any loose connection or bent pin inside the connector.

* Check the connection between the motor and the controller.

* Cycle analyst may cause the system to stop for some reason, so disconnect it if you use one.

 

Do I need a display to turn on my e-bike conversion kit?

Yes, you will need either LED or LCD display to turn on/off your electric conversion kit.

 

My SW900 display shows only 42-47 watt output even on full throttle.

1. Setting magnet numbers on PAS rotor correctly can solve the issue.

2. Charge your battery to 100% and try again.

 

Are your controllers compatible with 880 LED Displays?

880 Displays are not fully compatible with our controllers.